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ShoreTel offers full services portfolio and simple migration to the cloud

London – Feb. 1, 2017 – ShoreTel® (NASDAQ: SHOR), a leading provider of communication solutions that make interactions simple, today announced, as part of its global service expansion, the introduction in the UK of ShoreTel Connect™ CLOUD and ShoreTel Connect Contact Center for CLOUD solutions. ShoreTel can now provide unified communications (UC) ready-made “as-a-service“ with clear and simple customer pricing, enabling a wider range of businesses of all sizes to benefit from voice, video, mobile, conferencing, messaging and contact centre communication services.

These new UC cloud services are sold through ShoreTel cloud partners who can also offer their customers a range of professional services for more complex environments. This launch follows the successful introduction of cloud-based solutions as a partner managed service in the UK in 2015.

“This geographical expansion better positions us to serve the needs of global customers of all types and sizes, while helping to drive cloud growth in EMEA,” said Don Joos, president and CEO of ShoreTel. “Our channel is ready and excited to offer Connect CLOUD to their customers.”

ShoreTel’s Proven Track Record in Cloud UC

ShoreTel Connect CLOUD has been available to US customers for 15 months and the time is right to expand into more theatres. The UK Data Centre is production ready and built on best practices in terms of architecture and knowledge gained over this period. This, combined with a long history of cloud UC service delivery, strategic acquisitions and a proven global 20-year track-record in providing UC software and services, means that ShoreTel’ s ‘enterprise-class’ UC services are now easily accessible to any size of business. This includes ShoreTel Connect Contact Center for CLOUD which is ideal for organisations who need anything from a small help desk to a large scale omni-channel environment.

Adrian Hipkiss, EMEA VP and managing director of ShoreTel commented: “Our aim is to make cloud-based unified communications brilliantly simple for customers with a no risk pathway to cloud based purely on their requirements and needs. This may include some elements that are not yet suited to a cloud-only approach. ShoreTel remains committed to providing choice and flexibility, so ShoreTel Connect CLOUD and ShoreTel Connect Contact Center for CLOUD are welcome additions to support a wider range of customer communication requirements.“