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ShoreTel Summit Powers Callidus Health Communications Suite
Posted: Wed Jan 18, 2017 09:05:33 AM


SUNNYVALE, Calif. – Jan. 18, 2017 – ShoreTel® (NASDAQ: SHOR), a leading provider of communication solutions that make interactions simple, today announced that Callidus Health’s technology is powered by ShoreTel Summit, ShoreTel’s Communications Platform as a Service (CPaaS) architecture.

Callidus Health needed a reliable platform to serve as the foundation for their healthcare answering service and communications suite. Since their communications suite handles patient information and time-sensitive patient requests, it was essential that the voice and SMS platform they selected deliver low latency and HIPAA compliance to ensure all information is received immediately and securely. After researching several communications platform vendors, Callidus found ShoreTel to be one of the only providers that could deliver the security and HIPAA compliance they required. ShoreTel’s Summit platform was also chosen for its ease of use and extensive development options.

Voice and SMS functionality was integrated into Callidus Health’s two communications solutions - one for patients and one for doctors.

By leveraging the Summit platform, Callidus Health’s CareLINK solution is able to route patient requests to the appropriate doctor based on the patient’s needs. CareLINK eliminates the need for third-party answering services and pagers by alerting the doctor of a new patient request via email, voice or text, allowing for fast physician follow up. CareLINK also uses Summit’s call scheduling functionality to automate voice and SMS appointment reminders for patients. Plus, text-to-speech functionality makes it easy for users to update the appointment reminders without having to record and upload a new message.

Callidus Health’s provider solution, CareTEAM, allows doctors to communicate with one another via email, text and voice over IP. CareTEAM also supports group texts so nurses, doctors and pharmacists can converse in a single, secure conversation. Doctors, nurses and pharmacists also have access to patient profiles which allows care teams to share patient information and can alert one another about updates to the record. The Summit Platform enables secure transmission of important scheduling and profile data over HTTPS-based APIs to streamline and simplify interactions among the various parties.

Callidus Health was able to get their two solutions up and running quickly with the assistance of ShoreTel’s development partners. Instead of focusing their time and efforts on the telephony part of their solution, Callidus Health was able to use their industry expertise to focus on the clinical components and the patient/doctor experience to solve many of the issues they themselves had faced as doctors. Plus, as a true CPaaS solution, ShoreTel Summit handled all of the infrastructure needed to support Callidus Health’s software solutions, eliminating extra efforts and costs for their team.

“ShoreTel’s development options were critical for our launch,” said Ganesh Elangovan, M.D. and co-founder of Callidus Health. “Having the voice and SMS work and underlying infrastructure handled for us enabled us to focus on the areas where we excel. And going forward, we have the platform flexibility needed to help the business grow and ensure HIPAA compliance with all patient interactions.”

As Callidus Health’s solutions have continued to grow and expand, Summit’s developer tools have allowed them to easily make changes in-house to the application code.

“ShoreTel Summit allows businesses and service providers to set themselves apart with communications apps that deliver personalized customer experiences while ensuring security and confidentiality,” said Mark Roberts, chief marketing officer at ShoreTel. “Summit brings together ShoreTel's proven telephony expertise with developer-friendly tools, voice and SMS APIs, and built-in application hosting so it is easy, quick and cost-effective for enterprises and startups alike to build highly scalable apps.”

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