ShoreTel Web Dialer Overview:
The ShoreTel® Web Dialer Application provides one-click
dialing to any telephone number displayed in a Microsoft®
Internet Explorer® browser window, taking the time and
effort out of dialing when working online. Telephone
numbers on the page are highlighted in orange, making
them easy to find. With one mouse click, users can dial
local, long distance or international telephone numbers.
A variety of uses for telesales and knowledge
workers
Businesses that rely heavily on the Web for telesales,
research, materials sourcing and customer care will
find infinite uses for the ShoreTel Web Dialer Application.
For example, a simple spreadsheet can be saved as an
HTML file, creating a directory that can be automatically
dialed using the ShoreTel Web Dialer Application. It
can be integrated into Web-based CRM applications, as
well; the Context Menu Dialing feature lets users right-click
and dial abbreviated internal extensions or numbers
that appear in text boxes on forms.
Web developers can also create customized Web pages
with hot-linked text and graphics that dial designated
phone numbers when clicked.
All users will enjoy the convenience of the ShoreTel
Web Dialer Application’s bookmark function, which speeds
navigation to frequently browsed pages.
Productivity that enhances the bottom line
The ease of use that the Web Dialer Application
enables directly translates into productivity gains
and bottom-line savings. This simple, yet powerful,
application eliminates incorrectly dialed numbers and
saves seconds every time a user makes a call. This adds
up to hours every year, per employee – a significant
amount of time – multiplied across the number of staff
making outbound calls.
Benefits:
- Automatically highlights phone numbers on every
Web page browsed using Microsoft Internet Explorer
- One mouse click dials the number
- Runs transparently until the application is
turned off
- Supports a variety of number formats, including
international numbers
Technical Notes:
The ShoreTel Web Dialer Application uses a Microsoft
Telephony Application Programming Interface (TAPI) connection
from the Web page to the ShoreWare Personal Call Manager,
highlighting and underlining every external phone number
on any HTML page. The TAPI connection allows users to
dial the highlighted number by clicking on it.
The ShoreTel Web Dialer Application uses fuzzy logic
to determine whether a string of digits represents an
external phone number, but it may occasionally fail
to recognize phone numbers that have atypical formats:
- Phone numbers displayed as images are only highlighted
if the Web developer has created a custom page with
predefined phone number links that connect to the
ShoreTel Web Dialer Application’s underlying technology
- Web pages that restrict modification, by nature
of their design, will block integration with the
ShoreTel Web Dialer Application
- Numbers that are displayed as alpha numeric
strings (for example 1-800-BUY-STUFF) can not be
dialed using this application
ShoreTel
Web Dialer
