ShoreTel Unified communications
The power to choose, and to collaborate
ShoreTel's Unified Communications (UC) capabilities are changing the way people work by integrating communications tasks currently performed with separate tools. Built on the powerful voice capabilities of our IP phone system, ShoreTel simplifies communication with fully integrated video, instant messaging, video conferencing, advanced mobility, presence and collaboration capabilities.
Now on-site and remote users alike can see who is available, and choose how best to reach them. With less time spent playing phone tag, everyone has more time for the real business at hand.
Overview:
Built for IP
Built for IP. Designed for end-user ease.
We designed the ShoreTel unified communications system from the ground up to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. End users easily master the built-in unified communications tools; at the touch of a button, the intuitive desktop application turns voice calls into multimedia collaboration sessions.
Easy on IT resources, too.
The ingenious purpose-built IP architecture makes the system look and behave like a single, unified platform. It distributes the system's intelligence across the communications environment so the system scales and grows as needed, across sites, or even countries. With ShoreTel Director, an intuitive browser-based administrative interface, IT staff can maintain the system from anywhere on the network. It all comes together with plug-and-play ease, from the voice switches and IP phones that are ready to go as soon as they're plugged in, to the online directory that updates dynamically.
99.999% availability for 100% peace of mind.
The system's distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission-critical business continuity. The switch-based hardware platform helps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).
The lowest TCO in the industry.
Our total cost of ownership (TCO) analysis tool can show you why ShoreTel is the lowest for TCO in the industry. Many customers report a return of investment within a year. Over the long term, ShoreTel helps reduce costs company-wide with unified communication tools that streamline business processes, putting critical information within reach, and eliminating both missed calls and the need for expensive third-party conference services.
How it Works:
ShoreTel Communicator (formerly ShoreTel Call Manager) delivers unified communications (UC) in an intuitive interface that brings together a full suite of versatile, real-time tools for managing your communications. It puts flexible features, telephony and IM control, and collaboration services at users' fingertips.
Based on ShoreTel's distributed architecture, which provides advanced call control and connects users to the public network and the world beyond, ShoreTel Communicator can integrate with third-party information and applications via a rich set of application programming interfaces (APIs). These interfaces enable users to manage communications based on customer information, or automate routine look-ups at the desktop.
Benefits:
In one word: ease.
Built from the ground up for IP, ShoreTel's solution integrates your communications, enterprise applications, calendaring, and workflow into one seamless environment. The system behaves like a single, unified platform, and scales with plug-and-play ease across sites and locations, so IT staff can easily deploy and manage it from anywhere via a browser-based interface.
In two words: absolute reliability.
Downtime is not an option. The switch-based hardware platform has no single point of failure or spinning media: each switch and site functions as an independent call processor. In the event of a WAN failure, the system continues to place and receive calls on the Public Switched Telephone Network (PSTN) without disruption.
In three words: return on investment.
Many customers report a return of investment within a year. Over the long term, ShoreTel offers the lowest total cost of ownership in the industry, and helps reduce costs company wide by streamlining business processes.
In four words: the support you need.
You can count on ShoreTel's obsessive commitment to customer satisfaction whenever you need it. Both independent surveys and carefully monitored feedback from customers agree: our obsession for customer satisfaction continues to set the industry standard.
Documentation:
Download the ShoreTel Unified Communications Platform Datasheet (PDF).
Download the ShoreTel Unified Messaging Specs Datasheet (PDF).
Download the ShoreTel Conferencing and Instant Messaging Spec Datasheet (PDF).