ShoreTel Managed Solution
Flexibility with service designed to meet your needs
ShoreTel Managed Solution is a turn-key solution with a per-seat monthly subscription for full IP phone system features, functionality and services. Subscribers benefit from not having to incur any capital business expenses for equipment and software, and can focus capital expenses and internal IT resources on core business objectives.
As a managed solution, the technology is monitored, managed, and upgraded to maintain your communications service and keep you up to date with the latest capabilities in the industry.
Overview:
Satisfaction Guaranteed Contract
Quality retains customers not contract penalties. If you are at any time not completely satisfied with your decision or our performance you can terminate our services without penalty. Customer satisfaction is a top priority at ShoreTel. This is evidenced by Nemertes annual research survey which recognizes ShoreTel as the top IP telephony provider for seven years in a row.
Pay as you Go
ShoreTel Managed Solution is an innovative offering that delivers brilliantly simple unified communications on a "pay for usage" model. Simply pay a per-seat monthly fee for ShoreTel IP telephony services, and advanced communications services are available throughout your business.
Plus, as your business grows and voice traffic patterns change, you can scale usable seats and associated licenses up or down at any time to meet peaks and troughs in your business climate.
How it Works:
Comprehensive communications at your fingertips
ShoreTel Managed Solution is designed to best meet customer's needs and provide comprehensive business communications.
The ShoreTel Managed Solution consists of core ShoreTel IP telephony components that are placed on your premises. These system components are remotely managed and monitored around the clock for maximum efficiencies and reliability.
The solution is regularly upgraded to keep you current with the latest capabilities in the industry.
Benefits:
In one word: flexibility.
The ShoreTel Managed Solution provides flexibility and capital preservation by allowing you to leverage ShoreTel's investment in IP-communications architecture, technical resources and diagnostic monitoring tools.
In two words: customer satisfaction.
ShoreTel offers a unique blend of services and features to help ensure complete satisfaction. Key features such as; usage-based billing, helpdesk services, change management, satisfaction guaranteed contract, customer liaison support, and cost-effective pricing are designed to help you drive operational efficiency. We offer strict customer satisfaction commitments and service levels, as well as access to a customer liaison officer and knowledgeable help desk staff for how-to questions.
In three words: managed by ShoreTel.
Relying on ShoreTel expertise and resources means you can focus on your core business. No need to hire, train and retain staff. Logical moves, adds, and changes are built into the standard offer. ShoreTel provides the flexibility to do all your logical configuration changes or just the ones you choose.
In four words: easily control your costs.
Our usage-based billing program is scalable up or down to help you accommodate changes to your business, and requires no capital outlay. Fixed rates let you easily control costs and budget for future activities. ShoreTel's commitment to the lowest total cost of ownership in the industry means you only pay for what you use, and if at any time you are not completely satisfied with your decision or our performance, you can terminate our services without penalty.
Documentation:
Download the ShoreTel Managed Solution - Solution Brief Datasheet (PDF).
Download the ShoreTel Managed Solution - Spec Sheet Datasheet (PDF).