Virtual Graffiti is partnered with Tele Express Business Systems, Inc - An Authorized Reseller of ShorTel Products.ShoreWare Contact Center

Maximizing customer satisfaction in the virtual call center
ShoreWare Contact Center applications provide a range of features to satisfy the needs of all organizations, from basic call center capabilities to sophisticated distributed multimedia contact center capabilities. The virtual contact center is now a reality as ShoreWare Contact Center enables organizations to route incoming contacts to the most appropriate agent in a multisite contact center, regardless of location.

 

Workgroup:

Contact Center :
Attractive entry-level solution with simple yet powerful informal call center capabilities, and reporting and supervisor capabilities. Learn More... Powerful inbound call center solution with advanced routing, scheduled and abandoned callback features, supervisor real-time management tools and historical measurement tools. Learn More...

Enterprise Contact Center:

Syntellect Customer Interaction Management:

Advanced multimedia solution with voice/Web/e-mail routing, outbound campaigns, CRM integration, intuitive scripting and self service modules. Learn More...

Premium solution with distributed multimedia queueing (including fax/tasks), highly resilient, interaction analytics and advanced speech applications. Learn More...

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TalkShore.com is a division of Tele Express Business Systems, Inc., an authorized ShoreTel Reseller.
TalkShore services the greater Southern California area. Website by Virtual Graffiti, Inc.
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