Shoretel ShoreWare Mobile Call Manager Overview:

Streamline communications on the go

In today's mobile global business environment, customers and business partners expect to be able to reach the right person at any time, using a single extension. On-the-go workers also expect high levels of connectivity, regardless of their location. They must be able to easily manage their voicemails, lookup corporate contacts, and change how incoming calls are treated on-the-fly, depending on where they are and what they are doing.

ShoreWare® Mobile Call Manager connects your mobile workforce with customers, colleagues, and corporate offices as though they were at their desks. As a result, productivity increases, efficiency improves, and reputation is enhanced because.

• Staff continues to be effective while away from the desk, in meetings and traveling the corridors
• Customers can reach your employees quickly without getting automatically sent to voicemail
• Workers collaborate easily and quickly, and deliver faster answers to customers and business partners

• Easily manage voicemail, call history, which phone to route calls to, and call handling modes
• Quickly look up any contact from your corporate directory and mobile phone with QuickDialer
• Call back customers showing the corporate caller ID instead of your personal mobile number

Mobile employees need seamless remote access to corporate communications tools, so they can communicate effectively and work more productively. ShoreWare® Mobile Call Manager gives mobile employees visual access to office extension capabilities directly from mobile devices—a much faster, more intuitive connection than traditional dial-in access to corporate voicemail. Mobile Call Manager is an integral part of the ShoreTel unified communications (UC) system—and can transform the way people communicate.

Meeting the needs of on-the-go employees
Today, the definition of employee mobility is broader than ever, encompassing not just employees who work outside of the office—such as outside salespeople, telecommuters, and field technicians—but individuals within the building who are frequently away from their desks. ShoreWare Mobile Call Manager helps improve productivity in many ways:

• Active workers can instantly switch their extension to a mobile phone, depending on their activity and location.
• Account executives can tailor call handling modes to be accessible to their most valuable customers.
• Executives can quickly access their most important messages in any order using visual voicemail, enabling a rapid response in any business situation.
• Travelers can quickly find any contact in the corporate directory and their address books.
• Telecommuters and occasional at-home workers can change Office Anywhere destination phone numbers to a mobile phone, home phone, and any other telephone.
• Field technicians can return customer calls and show a corporate Caller ID instead of a personal mobile phone number.

Fast access to voicemail: ShoreWare Mobile Call Manager provides a visual display and audio message preview to help users prioritize messages. The message list displays mailbox contents as well as key information for each message. Users can listen to each full message, play message previews, and return calls with the simple click of a button.

Direct connection to the phone directory and calling history: The QuickDialer function helps users to quickly find the right contact from enterprise and personal directories, and connect instantly. QuickDialer displays contact information and initiates phone calls without requiring complete names or numbers. Users can narrow down the list by entering the first letters of their contact’s first and last name.

“On-the-go” changes to personal options: From mobile devices, users can change Call Handling Modes, Office Anywhere settings, and remotely forward office phone calls to another number.

Benefits & Features :

Benefits:

• Improves mobile phone users’ productivity with seamless remote access to voicemail, corporate directories and address books, call history, extension assignment settings, and Call Handling Mode settings
• Easily deployed without additional application servers
• Integrates enterprise communications with support for BlackBerry, Nokia, Motorola and Microsoft Windows Mobile devices

Key components:

Mobile Call Manager Server (MCMS), a ShoreWare® server component, manages all communications with Mobile Call Manager clients.

The Mobile Call Manager client is installed on each mobile device, and accesses ShoreWare functions, configuration information, voicemail and calling history by communicating with the MCMS.

Communications between the Mobile Call Manager client and ShoreWare server are encrypted. Additional security can be provided by a BlackBerry Enterprise Server or a corporate reverse proxy server.

Architecture:

Specifications:

Visual voicemail features
Voicemail information:

Caller ID
Date and time of receipt
Duration
Played status

Play voicemail preview over the speakerphone or earphone without placing a call
Play the whole message on the mobile device or the device assigned tothe extension
Call sender
Delete message
Enter the voicemail system and perform any regular voicemail operation

QuickDialer

Access the mobile device’s address book
Access to ShoreTel Directory
Filter contacts using the first letters ofthe first and last name
Enter phone numbers

Call history information

Caller ID
Date and time of receipt
Duration
Played status

“On-the-go” functions

Call Handling Modes settings
Office Anywhere settings
Status indicators (missed calls, unheard
voicemail)

Connectivity requirements

A Blackberry Enterprise Server or a reverse proxy server to allow the secure communication between the ShoreWare server and the Mobile Call Manager clients

Requires ShoreTel 9 or higher

Mobile Call Manager is available for the following devices:

BlackBerry® Bold 9000
BlackBerry 8700
BlackBerry 7290
BlackBerry 88xx series
BlackBerry 83xx series (Curve)
BlackBerry 81xx series (Pearl)
Motorola® Razr v3
Motorola Razr v3xx
Nokia® E61i
Nokia E65
Nokia E90
Nokia N95
Sprint® PPC-6800 (HTC Mogul)

Supported languages:

English (UK and US)
Portuguese (Portugal and Brazil)
Danish
Dutch
French
German
Italian
Norwegian

Documentation:

Shoretel ShoreWare Mobile Call Manager Datasheet (PDF).