ShoreTel IP Phone 265
Simplifying Communications For The Way People Work Today


| ShoreTel Products | ||
|---|---|---|
| ShoreTel IP Phones | ||
| ShoreTel IP Phone 265 | Call for Pricing: 800-886-5369 | ![]() |
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ShoreTel IP 265 Overview:
The ShoreTel IP Phone 265 is a six-line phone in a compact form factor with a crisp back-lit color display for knowledge workers with advanced requirements. It has eight feature keys and four soft keys for easy access to the rich ShoreTel feature set. A full duplex speakerphone and integrated headset jack are also standard.
Highlights
- 6 Lines
- Integrated 10/100 ethernet switch
- Color Screen
ShoreTel IP Phones Overview:
ShoreTel offers a wide range of telephones for use within its business communication solution, each designed to help boost productivity and meet the needs of every user—from busy executive to remote worker, and from operator to contact center agent. Each phone is preconfigured for quick and easy installation with the ShoreTel Unified Communications (UC) system and offers all the advanced features, high performance and quality required in today's constantly connected workplace.
Benefits
- Ergonomic design optimized for comfort, sound and usability
- Plug-and-play simplicity lowers management resource needs
- Available in a wide range of models to meet all enterprise requirements
- Quick and intuitive access to ShoreTel's feature-rich communication capabilities
Features:
Elegant ergonomic design
Since communications are a key aspect of business activity, a phone should feel comfortable and be easy to use. ShoreTel's attention to design detail delivers a precision-balanced, contoured handset which can rest comfortably against the ear, thereby maximizing productivity while minimizing user fatigue and shoulder and neck pain.
The phone itself has a gentle concave sweep, which positions the keypad horizontally for ease of dialing while keeping the display at the optimum angle for visibility. The control face on all ShoreTel phones makes it easy for users to manage communication tasks, including call transfer, conferencing, call parking and intercom.
Intuitively streamlines and improves communications
All ShoreTel phones have a display so users can see who is calling, check for missed calls and messages and quickly see the call's status. This helps keep communication flowing across the organization. Phones also feature an integrated Ethernet switch that allows a network drop to be shared with a desktop PC.
ShoreTel IP Phones feature crystal-clear audio quality, and offer seven full octaves of sound, while many phones only offer three. In addition, ShoreTel's high-fidelity, full-duplex speakerphones deliver exceptionally clear audio and enable hands-free conversation. All phones also support multiple languages.
Ease of use streamlines communications management
All ShoreTel phones interoperate with ShoreTel Communicator (formerly ShoreTel Call Manager), so settings, call handling rules, presence information, automatic directory updates and other features can be managed according to users' preferences. For instance, users can extend the power of their phone far beyond their desks with ShoreTel Office Anywhere, which allows them to assign their extension to any phone, including a mobile phone or home phone.
Designed for the distributed enterprise
Select ShoreTel phones can easily be deployed remotely utilizing the built-in VPN client providing the full ShoreTel experience in the remote or home office.
Enhanced productivity
Select models support XML applications that allow developers to integrate the phones even tighter into their business processes to boost the productivity of their users.
ShoreTel IP Phones for every user:
Executive
IP Phone 655: A twelve-line telephone ideal for executives and executive assistants. In addition to setting a new bar in speakerphone performance which leverages advanced microphone array technology, interaction with the telephone is extremely intuitive via the large color touch display. Haptic feedback provides direct physical feedback that the phone has recognized the users touch input.
Visual voicemail makes it very easy to browse, play and manage voicemail messages and the advanced directory display with telephony presence allows users to see if somebody is available for a phone call.
Users can personalize the background image on the phone and also easily manage programmable buttons.
An integrated headset jack, plus a 10/100/1000 Ethernet switch for Gigabit speed as well as a built-in VPN client also come standard with this phone
Professional
IP Phone 565g: A six-line telephone ideal for busy professionals, executives and executive assistants. Features four soft keys, a full-duplex speakerphone for headset-level audio performance, an integrated headset jack, plus a 10/100/1000 Ethernet switch for Gigabit speed. Only the 565g includes a rich backlit color display and a Bluetooth interface for cordless hands-free calling.
IP Phone 560g: A six-line telephone ideal for busy professionals, executives and executive assistants. Features four soft keys, a large backlit display, a full-duplex speakerphone for headset-level audio performance and an integrated headset jack. Also includes a 10/100/1000 Ethernet switch for Gigabit speed.
IP Phone 265: A six-line phone in a compact form factor with a crisp back-lit color display. Eight feature keys and four soft keys provide easy access to ShoreTel features. A full-duplex speakerphone and integrated headset jack are standard.
IP Phone 230: A three-line phone ideal for knowledge workers, salespeople and general users who rely on telephone communications. Eight feature keys and four soft keys provide easy access to advanced capabilities. The IP 230 features an easy-to-read, high-contrast display, a full-duplex speakerphone, and an integrated headset jack.
IP Phone 230g: Offers all the features of the IP 230 with a 10/100/1000 Ethernet switch. Ideal for users with Gigabit speed requirements to the desktop, such as design professionals and media creators.
IP Phone 212k: A 12-line phone designed for key-system environments, such as shipping departments, supermarket and retail stores, branch offices and small offices. Eight feature keys and two soft keys offer easy access to advanced features. The IP 212k has an easy-to-read, high-contrast display and a full duplex speakerphone with integrated headset jack.
Essential
IP Phone 115: A single-line phone with all the features of the IP 110, plus a two-way speakerphone for hands-free calling.
IP Phone 110: A cost-effective, singleline phone that is ideal for open areas including lobbies, visitor offices, classrooms and dorm rooms. It offers six feature keys for common operations, a one-line display that shows caller ID, date and time, and a speaker for one-way intercom communication.
Programmable button box
IP Phone BB 24: Features at-a-glance presence information and fast, one-button feature access with the only IP-based button device on the market. Buttons can be customized and self-labeling keys eliminate paper labels. Also includes an Ethernet switch and provides Powerover- Ethernet (PoE) forwarding for one downstream device.
Conference phone
IP Phone 655: This telephone with it's advanced microphone technology is ideally suited for small to medium conference rooms when deployed with optional extension microphones. Users can access the full telephony feature set as well as directory information in the conference room.
IP Phone 8000: A high-definition audio conference phone with exceptional levels of quality audio conferencing and complete room coverage. Low distortion and advanced noise reduction helps reduce distracting background sounds. High functionality in an elegant, nonintrusive design.
Specifications:
| ShoreTel IP Phones for Professional Specifications | |||||
|---|---|---|---|---|---|
| 565g | 560g | 265 | 230/230g | 212k | |
| Functions | |||||
| Call appearance | 6 (Tri-color LEDs) | 6 (Tri-color LEDs) | 6 (Tri-color LEDs) | 3 (Green LEDs (230)) 3 (Tri-color LEDs (230g)) | 12 (Tri-color LEDs) |
| Feature keys | 8 (Transfer, conference, hold intercom, redial/history, voicemail, options, directory) | 8 (Transfer, conference, hold intercom, redial/history, voicemail, options, directory) | 8 (Transfer, conference, hold, intercom, redial/history, voicemail, options, directory) | 8 (Transfer, conference, hold, intercom, redial/history, voicemail, options, directory) | 8 (Transfer, conference, hold, intercom, redial/history, voicemail, options, directory) |
| Soft keys | 4 | 4 | 4 | 4 | 2 |
| Display | 24 characters x 7 lines 320 x 240 pixels Backlit, color | 24 characters x 7 lines 168 x 80 pixels Backlit, grayscale | 24 characters x 7 lines 320 x 240 pixels Backlit, color | 24 characters x 5 lines 120 x 35 pixels |
13 characters x 8 lines 65 x 56 pixels |
| Speakerphone (full duplex) | (LED indicator) | (LED indicator) | (LED indicator) | (LED indicator) | (LED indicator) |
| Mute | (LED indicator) | (LED indicator) | (LED indicator) | (LED indicator) | (LED indicator) |
| Volume controls | Handset, speakerphone, headset, alert/rings | Handset, speakerphone, headset, alert/rings | Handset, speakerphone, headset, alert/rings | Handset, speakerphone, headset, alert/rings | Handset, speakerphone, headset, alert/rings |
| Headset compatibility | RJ-22 (LED indicator) Bluetooth headset option | RJ-22 (LED indicator) | RJ-22 (LED indicator) | RJ-22 (LED indicator) | RJ-22 (LED indicator) |
| Electronic hook-switch control for wireless headsets | • | • | • | • | • |
| Color | Silver, black | Silver, black | Silver, black | Silver, black | Silver, black |
| Features | |||||
| Call redirect | • | • | • | • | • |
| Call timer | • | • | • | • | • |
| Caller ID name, number | • | • | • | • | • |
| Conference call mgmt. | 6 party | 6 party | 6 party | 6 party | 6 party |
| Directory | Unlimited (system) | Unlimited (system) | Unlimited (system) | Unlimited (system) | Unlimited (system) |
| Message waiting (LED) | • | • | • | • | • |
| Missed call indicator | • | • | • | • | • |
| Redial / history | Last 20 numbers | Last 20 numbers | Last 20 numbers | Last 20 numbers | Last 20 numbers |
| Ring tone selections | 4 | 4 | 4 | 4 | 4 |
| Speed dial | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Time and date | (SNTP sync) | (SNTP sync) | (SNTP sync) | SNTP sync | SNTP sync |
| Transfer to voicemail | • | • | • | • | • |
| On hook dialing | • | • | • | • | • |
| Built in VPN client | • | • | • | (230g only) | |
| XML application support | • | • | • | ||
| Option Management | |||||
| Call handling mode | • | • | • | • | • |
| Call forwarding | • | • | • | • | • |
| Handsfree mode | • | • | • | • | • |
| Ring tone | • | • | • | • | • |
| Agent state | • | • | • | • | • |
| IP Telephony | |||||
| Protocol | MGCP | MGCP | MGCP | MGCP | MGCP |
| Quality of service | VLAN, DiffServ/ToS, UDP5004 | VLAN, DiffServ/ToS, UDP5004 | VLAN, DiffServ/ToS, UDP5004 | VLAN, DiffServ/ToS, UDP5004 | VLAN, DiffServ/ToS, UDP5004 |
| Supported codecs | G.722 G,711 uLaw, BV-32, G.729A, BV-16 | G.722 G,711 uLaw, BV-32, G.729A, BV-16 | G.722 G,711 uLaw, BV-32, G.729A, BV-16 | G.722 G,711 uLaw, BV-32, G.729A, BV-16 | G.722 G,711 uLaw, BV-32, G.729A, BV-16 |
| Power (standard) Power (optional) |
802.3af PoE Local adapter (optional) | 802.3af PoE Local adapter (optional) | 802.3af PoE Local adapter (optional) | 802.3af PoE Local adapter (optional) | 802.3af PoE Local adapter (optional) |
| Ethernet | 10/100/1000 switch | 10/100/1000 switch | 10/100 switch | 10/100 switch, 10/100/1000 switch | 10/100 switch |
| IP addressing | DHCP, Static | DHCP, Static | DHCP, Static | DHCP, Static | DHCP, Static |
| Technical Specifications | |||||
| Size | 11.6 x 7.5 x 5.3 in 29.5 x 19.1 x 13.5 cm |
11.6 x 7.5 x 5.3 in 29.5 x 19.1 x 13.5 cm |
9.5 x 6.8 x 5.2 in 24.1 x 17.3 x 13.2 cm |
9.5 x 6.8 x 5.2 in 24.1 x 17.3 x 13.2 cm |
9.5 x 6.8 x 5.2 in 24.1 x 17.3 x 13.2 cm |
| Weight | 2.6 lb (1.2 kg) | 2.6 lb (1.2 kg) | 2.1 lb (1.0 kg) | 2.1 lb (1.0 kg) | 2.1 lb (1.0 kg) |
| Power (idle/active/max) | Class 3 PoE (4.2 W/6.3 W/8.3 W) | Class 3 PoE (4.1 W/6.1 W/7.5 W) | Class 2 PoE (3.5 W/4.3 W/5.9 W) | Class 2 PoE (230), Class 2 PoE (230g) 2.9 W/3.6 W/ 4.4 W (230) 4.0 W/5.3 W/5.9 W (230g) | Class 2 PoE (3.0 W/3.5 W/5.0 W) |
| Interfaces | RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack |
RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack |
RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack |
RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack |
RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack |
| Loop length | 100 meters | 100 meters | 100 meters | 100 meters | 100 meters |
| Hearing-aid compatible | • | • | • | • | • |
| Environmental | |||||
| Operating temperature | 0–50 C | 0–50 C | 0–50 C | 0–50 C | 0–50 C |
| Humidity | 5–90% relative humidity (non-condensing) | 5–90% relative humidity (non-condensing) | 5–90% relative humidity (non-condensing) | 5–90% relative humidity (non-condensing) | 5–90% relative humidity (non-condensing) |
Documentation:
![]()
Download the ShoreTel IP Phones Datasheet (PDF).
![]()
Download the ShoreTel IP Phones Specs (PDF).
| ShoreTel Products | ||
|---|---|---|
| ShoreTel IP Phones | ||
| ShoreTel IP Phone 265 | Call for Pricing: 800-886-5369 | ![]() |

