ShoreTel Communicator
Transforming The Way People Work With Brilliantly Simple Unified Communications

Overview:

With increasingly busy schedules and workers located around the world, organizations need to simplify operations with communication solutions that connect people and information quickly and efficiently.

ShoreTel Communicator is a powerful unifi ed communications (UC) application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior. Available on multiple operating systems, ShoreTel Communicator makes it easy for people to communicate any way they choose: by video, voice (wired or wireless), instant messaging (IM), and more. One single interface makes training simple and reduces the IT workload because there is just a single application to support, and no additional servers to deploy and maintain.

Benefits:

• Fully integrated application designed to meet the needs of all users
• Flexible and effective controls with a single interface designed to help streamline communications
• Tight integration with business processes
• Flexible deployment options including webbased and mobile devices

Features:

Boost productivity with quick access

ShoreTel Communicator gives users immediate access to online directories or their personal Microsoft Outlook contacts to quickly connect to the right person. It also offers an easy way to contact coworkers using IM or email. With easy, access to the most appropriate mode of communication for the task at hand, productivity can be improved.

Save time with Microsoft Outlook

Microsoft Outlook integration lets users manage voicemail and contacts with a full set of flexible, productivity-enhancing features.

Users can call contacts right from the Microsoft Outlook application and define call handling on a meeting/appointment basis.

Build teamwork

ShoreTel Communicator has a unique blend of phone and IM presence. Users can add a contact and see their phone and IM status immediately so they can decide the best way to reach them.

Add intelligence to your calls

With ShoreTel Communicator, users defi ne how they would like to have incoming calls routed based on who is calling, when they're calling, and their active call-handling mode. Calls can be sent to voicemail, another phone number, and play specifi c ringtones based on caller.

Turn PCs into telephones

With ShoreTel Communicator, any Microsoft Windows computer can be turned into a phone to be used in home office, or on the road. The fully integrated interface eliminates the need for additional training.

Empower your operators or executive assistants

ShoreTel Communicator facilitates accurate and rapid call routing for frontline business professionals, such as operators and executive assistants. Users simply drag and drop to quickly transfer calls to the relevant parties. They can see whether or not the manager is in or out of the offi ce or send an IM to see if the current call can be "broken through." They also can add notes to the calls to flag important callers.

The versatile user interface in ShoreTel Communicator also can be highly adjusted to the way the operator wants to multitask. An expanded, full blown view or a space effi cient, compact view are both easy options.

Turn any phone call into a Web conference

ShoreTel Communicator simplifi es operations by efficiently connecting people and information. Users easily can turn a phone call into a Web sharing session on the fl y to work on a document with the caller and speed collaboration. The Conference View also simplifi es communications by unifying audio conferencing controls and application sharing windows.

Reduce travel with video

ShoreTel Communicator streamlines video calling in just one click to improve collaboration and teamwork. When combined with affordable off-the-shelf webcams, placing high-quality person-toperson video calls is as easy as a phone call.

Meeting the needs of mobile employees

ShoreTel Communicator with Mobile Access keeps on-the-go users constantly connected via light weight application on their smartphones, whether it is a BlackBerry, iPhone or Nokia

This application improves mobile phone users' productivity with seamless remote access to voicemail, corporate directories and address books, call history, extension assignment settings, and call routing logic.

Mobile workers can instantly switch their extension to a mobile phone, depending on their activity and location**.

Account executives can tailor call-handling modes to be accessible to their most valuable customers. Executives can quickly access their most important messages in any order using visual voicemail, for a rapid response in any business situation.

Travelers can quickly find any contact in the corporate directory and their address books and can change their destination phone numbers to a mobile phone, home phone, and any other telephone.

ShoreTel Communicator supports a wide range of environments*:

• Windows 7
• Internet Explorer
• Firefox
• Safari
• Citrix
• Windows Terminal Server
• BlackBerry
• iPhone
• Symbian OS

* please see the ShoreTel Communicator Specs for Details
** depends on mobile phone model

Specifications:

ShoreTel Communicator is a powerful unified communications (UC) application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior. Available on multiple operating systems, ShoreTel Communicator makes it easy for people to communicate however they choose: by video, voice (wired or wireless), instant messaging (IM), and more.

Access levels

Personal access comes as standard with the ShoreTel UC system and offers a rich set of features designed for ease of use at the desktop.

Professional access offers advanced features such as IM, softphone, personalized call handling and highquality video for users who depend on constant communication in their work environment.

Workgroup agent access enables call center agents to perform automatic call distribution (ACD) functions such as viewing calls in queue, log into queue and accessing team mailboxes.

Workgroup supervisor access helps call center supervisors monitor all their agent and queue activity. Supervisors can also monitor, coach and barge into call center sessions.

Operator access helps provide callers with a high level of personalized service with features such as busy call appearance and call pick up for operators, executive administrators and receptionists. Built-in tools include IM and presence information.

Mobile access offers mobile users access to familiar functions, such as ShoreTel QuickDialer, access to corporate and address book contacts, and visual voicemail. Users can make their mobile phone the enterprise extension on the fly and easily change their call handling settings to meet their mobile requirements.

* ShoreTel Communicator for Web is available with the Personal Access Level, with the exception of this feature.
** Requires ShoreTel Conferencing Service
*** Device dependent

Note that ShoreTel Communicator for Mac offers the features available through the Communicator for Web, plus additional Mac specific features such as contact dialing and importing from the Mac Address Book, dialing from many applications using Mac OS X services, auto-startup, badge with missed call and unheard voicemail counts as well as background notifications of incoming calls and voicemails.

ShoreTel Communicator for Windows

Software requirements

Operating system

Hardware requirements

ShoreTel Communicator for Mobile

• Samsung Blackjack II
• BlackBerry 81xx Series
• BlackBerry 83xx Series
• BlackBerry 8500 Series (Curve)
• BlackBerry 88xx Series
• BlackBerry 8900 (Curve)
• BlackBerry 90xx and later (Bold)
• BlackBerry 9500, 9520, 9530 (Storm)
• BlackBerry 9550 Series (Storm2)
• BlackBerry 96xx series (Tour)
• BlackBerry 9700 Series (Bold)
• HTC P6500 (Sirius) HTC TyTn II
• Nokia E51 Series
• Nokia E61i
• Nokia E63 Series
• Nokia E65
• Nokia E71
• Nokia E72
• Nokia E75
• Nokia Surge 6790
• Nokia E90
• Nokia N78
• Nokia N82
• Nokia N95

ShoreTel Communicator for iPhone

• iPhone 3G and 3GS
• iPhone 4
• iPad

ShoreTel Communicator for Web

• Supported browsers: Safari 4.0 on Macintosh, Microsoft Internet Explorer 8.0, Firefox 3.6 on Windows
• Optional: Adobe Flash 9, 10

Documentation:

Download the ShoreTel Communicator Datasheet (PDF).

Download the ShoreTel Communicator Specs Datasheet (PDF).